How does subscription work?
SupportAbility subscriptions are paid on a annual basis. The annual cost of subscription is the same for every business, regardless of size or number of offices, however additional modules and services may cost extra.
Why subscription?
SupportAbility uses a subscription model to ensure that you are always using the latest technology and are always compliant with DHS and FaHCSIA requirements. This is also how we can guarantee that SupportAbility will always work with the latest release operating systems and web browsers. You'll also receive several updates throughout the year as we are continually making improvements to the product. You can see how the SupportAbility product has been evolving by looking at the
SupportAbility Release Notes.
Are there any set up fees?
Yes, the setup fee for SupportAbility is a once off fee of $1,500. This allows us to get you up and running, provide 4 hours of training and set up administration accounts for your key staff. Additional setup costs may also be incurred if you would like us to assist you in migrating data from your existing system, across to SupportAbility.
Can we import the data from our existing system?
Absolutely. We have a data import service to help you migrate all your important data such as clients, employers & file notes into SupportAbility. We do this regularly for both the web and MS Access versions of Gemma.
Am I locked into a contract?
No. Subscription fees are paid each year, but you can choose not to renew your subscription at any time.
What about my data?
You always maintain full ownership rights over all of your data. We will be more than happy to provide you with a copy of your data if you decide not to renew your subscription with us.
Will my data be safe?
Envision Systems has implemented government grade security safeguards and backup procedures to protect your data. We work closely with highly regulated industries such as the health care industry where records are required to be kept on file indefinitely. In addition to this, with our remote backup service where we backup up your system to our Brisbane data centre each night and host it so that you can use it as an emergency live backup system if required.
Can we customise the system to our needs?
Yes, many aspects of the SupportAbility system can be customised to meet the specific needs of your business. We are always happy to discuss your needs and provide you with a suitable solution.
What browsers do you support?
All Envision Systems products support the major web browsers. These include:
- Firefox 5+ (Highly Recommended for Windows systems)
- Safari 5+ (Highly Recommended for Mac systems)
- Internet Explorer 8+
- Google Chrome 10+
- iOS Safari (for iPad) 5+
Why don't you officially support Internet Explorer 7?
Internet Explorer 7 was first released on October 18, 2006 and is quite an antiquated and feature poor technology. Whilst Internet Explorer 7 is not officially supported, as far as we are aware, our products function perfectly well in this browser. Unfortunately however, due to its age and feature limitations it is not able to take advantage of many of the interface and usablity niceties we've built into our product that work to improve your experience.